Ensure Returns are Securely Packaged
We regret that we only accept returns if product was delivered to you in poor condition or broken.
If you just have to return a purchase, your items need to arrive at our offices and be in the condition you received it in. Secure packaging means in the original packaging, a padded envelope or a small box with bubble wrap and including the return / exchange form. If you would like a receipt for the return, delivery confirmations are for sale at any post office. If the return value is over $100, we highly recommend insuring the package at the post office for protection against loss.
Our customer service will always welcome any inquiries before processing a return.
Note: If you chose any shipping method other than FREE SHIPPING during checkout, your shipping fee will not be refunded.
Returns are Inspected and Processed within 7 Business Days
Returns are inspected and processed by our returns department within 7 business days of receipt. We are not responsible for items that are damaged or lost during return shipping, therefore adequate packaging and insurance are recommended. Credit is issued to your original method of payment and you will receive an email confirmation. We do not accept returns if they arrive in any condition other than their original state or if they are past our 7-day return period. They will be sent back to you; if you reject that return shipment, Blessing Moment reserves the right to liquidate the inventory and withhold your credit.
Note: You are responsible for filing a claim with the courier if items are damaged during return shipping.
Caring of Jewelry
It is important for many of our pieces to stay out of salt water. General daily wear-and-tear is bound to occur over time. We recommend storage of the jewelry in dry and dark compartment to avoid corrosion or rusting.
Rusting of the necklace may be encountered since brass is our main metal used in the necklace. We are not responsible for rusting of jewelry after 7 days of receipt. Return or exchange will not be offered after 7 days of receipt. We recommend our customers to inspect the jewelry after receipt.